Reimbursement policy

Reimbursement policy

Reimbursement policy for H2oPlayground Dragon Boat Club registrations.

According to the Consumer Protection Act, you can cancel your contract on two occasions (refer to Office de la protection du consommateur Québec).

Before the package mentioned in your contract begins: In that case, no fee will be charged.

In a timeframe shorter or equal to 1/10 of the contract: From the moment the Club has started delivering services. In that case, you will be asked to repay the amount corresponding to 1/10 of the total.

In a timeframe over 1/10 of the contract: Cancellation after the beginning of your package and after a timeframe over 1/10 of the contract: No refund except for medical reasons.

The refund requests must be made to info@h2oplayground.com.